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Refund Policy — IPTV Service Canada

Last updated: January 1, 2026

At IPTV Service Canada, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available, the process for requesting one, and applicable exceptions.

1. General Policy — 14-Day Money-Back & No Refunds After Activation

For new subscribers, we offer a 14-day money-back guarantee. If, within 14 days of your initial activation, you are not satisfied with the Service for a reason covered in Section 2, we will refund your payment in full. After this 14-day window or after multiple support resolutions, all subscription purchases become final.

Because our Service provides immediate access to digital streaming content upon payment, refunds outside the 14-day window are limited to the eligible exceptions below. This policy is consistent with standard practices for digital subscription services and is compliant with applicable consumer protection laws in Canada (Quebec Consumer Protection Act, Canadian Consumer Code).

We strongly encourage you to take advantage of our free trial before purchasing a paid subscription (see Section 5 below).

2. Eligible Exceptions

Refunds or credits will be considered in the following verified circumstances only:

2.1 Extended Service Outage

If IPTV Service Canada experiences a verified service outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next billing period.

  • The outage must be confirmed on our end and attributable to IPTV Service Canada's infrastructure.
  • Outages caused by your internet service provider, device issues, or third-party apps (including IBO Player) are not eligible.
  • Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate Charge

If you were charged more than once for the same subscription plan due to a technical error, you are entitled to a full refund of the duplicate charge(s).

  • Proof of duplicate charges (e.g., bank or payment processor statements) may be required.
  • Refunds for duplicate charges are processed within 5–10 business days.

3. Non-Eligible Situations

Refunds are not available in the following circumstances:

  • You changed your mind after purchasing.
  • You purchased the wrong plan.
  • You experienced issues with your own internet connection, router, or device.
  • You had compatibility issues with hardware or software not supported by IPTV Service Canada.
  • Your account was suspended or terminated due to a violation of our Terms of Service.
  • You forgot about your subscription or did not use the Service during your subscription period.
  • Content libraries or channel availability changed during your subscription.

4. How to Request a Refund

To submit a refund request for an eligible exception:

  1. Email us at [email protected] with the subject line: Refund Request — [Your Account Email]
  2. Include the following in your message:
    • Full name on the account
    • Email address used to register
    • Date of purchase
    • Description of the issue (outage details or duplicate charge evidence)
    • Payment reference number (if available)
  3. Requests must be submitted within 14 days of activation (for first-time guarantee) or within 7 days of the qualifying event (for exceptions).
  4. Our team will review your request and respond within 3 business days.

5. Free Trial

IPTV Service Canada offers a free trial to allow you to evaluate the Service before committing to a paid plan. We encourage all new users to take advantage of this offer.

To request a free trial, use the trial form on our homepage or contact us at [email protected].

6. Refund Processing

  • Refunds are returned to the original payment method used at the time of purchase.
  • Processing time: 5–10 business days after approval, depending on your bank or payment provider.
  • IPTV Service Canada is not responsible for delays caused by financial institutions.

7. Chargebacks

We ask that you contact us at [email protected] before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks may result in immediate account suspension and may be disputed.

If a chargeback is found to be fraudulent or in violation of these terms, IPTV Service Canada reserves the right to pursue recovery through appropriate legal channels in Canada.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted at https://iptvservicecanada.ca/refund.html with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

9. Contact

For refund inquiries or questions about this policy:

Email: [email protected]
WhatsApp: +1 (514) 447-7860
Website: https://iptvservicecanada.ca

Our support team is available to assist you and aims to respond to all inquiries within 24 hours.